As with any team, having the right resources can either make or break you. Which is why Talkdesk looked to Molly Duggan’s team of Conversation Orchestrators.
Brian Adam is the Director of Marketing Operations at Talkdesk, a leading cloud-based enterprise contact center. Most recently, Talkdesk raised $100m in Series B funding to help position the company’s current performance and future potential.Read More
Marketers use ROI calculators and forms in an attempt to create educational opportunities and generate demand all over the web. But do people actually use them? What happens when you finish the ROI form? Oh, that’s right, fill out another form and wait for someone to review it and get back to you. This could take days or weeks.Read More
How chatbots are helping businesses have more meaningful conversations with their customers
Some worry that AI will take over the world or replace jobs. We like to think of AI as a helper for tedious tasks and a tool for delivering fast responses to repetitive inquiries. Support teams field many common questions: Expecting a real person to answer those same questions time and again is expensive for companies and mind-numbing for employees.Read More